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FRONTIERS PROJECT
Impact of Client Communication Training on Client Participation and Contraceptive Continuation
Working with the Indonesia Ministry of Health and Population, the Johns Hopkins
University Center for Communication Programs tested the acceptability and
effectiveness of introducing the “Smart Patient” concept, in which family
planning clients are coached to ask more questions and increase their
interaction with providers. The
Smart Patient intervention lasts less than 20 minutes, is acceptable to
clients and providers, and may be feasible to conduct in groups.
Location
Indonesia
Duration
April 2000–December 2001
Population Council researchers
Joanne Gleason, Celeste Marin
Non-Council collaborators
Young Mi Kim (Johns Hopkins University School of Public Health/Center for Communication Programs [JHUCCP])
Donor
US Agency for International Development
Publications/Resources
Council researchers' names appear in boldface type.
2004
"Indonesia: Educate
clients to communicate their needs to providers,"
FRONTIERS OR
Summary no. 40.
Washington, DC: Population Council.
(full
text)
Mi Kim, Young, Fitri Putjuk, Endang Basuki, and Adrienne Kols. "Increasing client participation in family planning consultations: 'Smart Patient' coaching in Indonesia," FRONTIERS Final Report. Washington, DC: Population Council. (PDF, 155 KB)
Related Project
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Publications/Resources |
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"Indonesia: Educate clients to communicate their needs to providers" (2004) (full text) "Increasing client participation in family planning consultations: 'Smart Patient' coaching in Indonesia" (2004) (PDF) |