FRONTIERS Projects | Global Agenda: Provider and Client Impacts of an Intervention Designed to Improve the Provider–Client Interaction in Ministry of Health Clinics in Peru

FRONTIERS PROJECT
Global Agenda: Provider and Client Impacts of an Intervention Designed to Improve the Provider–Client Interaction in Ministry of Health Clinics in Peru

FRONTIERS collaborated with the Peru Ministry of Health (MOH) to test the effect of an improved counseling model consisting of an algorithm (a series of sequenced decisions) assisted by job aids (e.g., cards and pamphlets on available methods) to improve the quality of family planning counseling. Reports from simulated clients showed that quality of care improved by almost 70 percent when providers used both job aids. However, about two-thirds of providers used only one job aid, and only 37 percent used both pamphlets and method cards. The intervention benefited only providers who used the counseling strategy with job aids.

Location

Cusco, Peru

Duration

September 2001–June 2002

Population Council researchers

Federico León, Susan Adamchak

Non-Council collaborator

Graduate School of Business Administration (ESAN)

Peru Ministry of Health

Donor

US Agency for International Development

Publications/Resources
Council researchers' names appear in boldface type.

2004
"Peru: Targeted counseling enhances client knowledge and contraceptive use," FRONTIERS OR Summary no. 38. Washington, DC: Population Council. (full text)

2003
León, Federico R., Alex Ríos, Adriana Zumarán, Marisela de la Cruz, Carlos Brambila, and John H. Bratt. "Enhancing quality for clients: The balanced counseling strategy," FRONTIERS Program Brief no. 3. Washington, DC: Population Council. (full text)

León, Federico R., Santiago Roca, Alex Ríos, Adriana Zumarán, and Ana Rosa Feijoo. "One-year client impacts of quality of care improvements achieved in Peru," FRONTIERS Final Report. Washington: Population Council. (PDF, 930 KB)