In India, 29% of women aged 15–49 have experienced marital violence. Although crisis centres, known as helplines, exist to support those who experience violence, little is known about the experiences of women who use these services. Two rounds of surveys of 200 women who approached the government-sponsored helplines, conducted about four months apart, reveal that physical and sexual violence perpetrated by husbands and/or family members fell significantly in the inter-survey period. Women were also less likely to report suicidal thoughts and many reported a sense of economic security, happiness, self-confidence, and peace of mind. These findings underscore the importance of facilities offering women a haven in which they may learn about their options, have access to empathetic advocates, and secure support for addressing the violence they face at home.